Amazon TV / FireStick Troubleshooting Guide

If you encounter issues such as black screens, the device not powering up, or connectivity problems, please follow the troubleshooting steps below. These steps typically resolve over 90% of the common issues.

Autostart issue: Starting in February 2024, Amazon released an update to FireOS that disallows apps to be autostarted on device boot-up.

Due to this reason, we no longer recommend FireStick as a player for your digital signage.
If you need autostart, there are 2 solutions:

For software, playback issues please refer to this guide.

Networking: (This is the most common issue)

  • This test will resolve most of the networking issues:
    • Try mobile hotspot
    • Try a different network (bring the device home or to another location)
  • Other networking checks:
    • Check internet connection: Open side menu → Troubleshooting. Check to see if the device is connected to our servers. Without connection device cannot receive files, content updates
    • If you have firewalls, make sure our servers are whitelisted.

Performance, Freezing:

  • FireStick and FireTVs are best with 3-4 zones without background music (or 2 zones with background music). If you have more zones than that, you may experience instability.

Check power cables & connections:

  • One of the most common causes of device stability is not using provided power adapters & cables.
    TV’s USB ports do not have sufficient power to stably run the device for extended periods.
  • Check device is powered on and that there’s a blue or white LED light in the middle of the device.

HDMI & TV connection:

  • Try a different HDMI port on your TV
  • Try to connect the device directly to the TV without an HDMI extender
  • Try a different TV, Monitor

The device is on, but starts playing black screen:

  • Check to make sure the Device is not in the OnHold folder - sometimes you may not have enough licenses on your account when ordering devices so your device is in the OnHold folder.
    • Remove unused devices or increase your subscription and move your device out of OnHold
  • Check to make sure there is a playlist or other content assigned to your screen

Remote Controller issues:

Factory Reset:

Lastly, you can try Factory Reset the device.