1. Help Center
  2. Troubleshooting
  3. Video Playback & Resolutions

How to re-encode video files for better compatibility on your devices

Amazon Fire TV, Android, or Roku rely on Hardware to decode your video files. Most of the time it should be OK, however, there could be times when the codec is not recognized or supported by your devices.

For example, here's a link to Amazon's supported codec or Roku supported codec.

To solve the problem you will need to convert/re-encode your video into something that Amazon, Android, or Roku devices support.

There's a Handbreak is a free and very popular software to do that. It runs on Windows, Mac, and Linux.

To re-encode your video.

Download and run Handbreak.

Drag your video in there.

Select the output format you desired. Amazon, Android, or Roku, depending on your device. Pick the appropriate video resolution you want too.

Select a location you want the new video file to be output to.

Click Start.

Depend on video length and quality, and how fast your computer is. It could take some time.

When it's done, you can upload the file back to OptiSigns and assign it to your playlists, and screens.

 

If you have any additional questions, concerns, or any feedback about OptiSigns, feel free to reach out to our support team at  support@optisigns.com