LG WebOS Signage (Commercial Grade)

OptiSigns fully supports LG WebOS Signage, including all features, offline playback, and auto-updates. As a leader in commercial-grade TV screens, LG's technology is trusted in hotels, restaurants, retail, and diverse environments globally.

Please note that this article is for installing OptiSigns on LG WebOS Signage devices only, the screens should be marked as "LG Digital Signage".

For the normal consumer TV with LG WebOS, please use the normal web player

The installation process is easy, you have 2 options:

1) Installation from a USB drive: Easiest method - no remote URL typing needed. Ideal for setting up multiple TVs quickly; use the same USB for efficient setups.

2) Installation from server: If USB isn't preferred, enter the URL https://links.optisigns.com/lg in your SI server TV settings. Refer to the instructions below for details.

Before you begin:

Ensure your TV is factory reset with basic settings.

Connect to the internet (WiFi or Ethernet).

Set up the date and time to ensure the schedule plays correctly in your time zone.

1) Installation from a USB Drive:

  • Download the file com.lg.app.signage.ipk to your computer.
  • Format your USB Drive to FAT32 if not already done.
  • Create a folder named 'application' in the root of your USB drive.
  • Copy the .ipk file into this 'application' folder.

  • Insert the USB drive into the LG TV's USB port.
  • On the TV, access the settings menu (press the configuration wheel icon on the remote controller).
  • Navigate to: EZ Setting → SI Server Setting.

  • Select SI Server Setting

On this page:

  • Set the 'Application Launch Mode' to 'Local'.
  • Set the 'Application Type' to 'IPK'.
  • Click 'Local Application Upgrade' → 'USB'.

  • Confirm your intent to install the application

If your USB thumb drive is prepared correctly, you will see a confirmation message indicating that the upgrade has been completed.

After that, power off and then power on the TV.

When the TV comes back up, you will see it's updating:

After the update is completed, it will display this message:



The OptiSigns app will automatically start, displaying the pairing code.

Begin pairing on app.optisigns.com and assign content. The installation process is complete; you can now remove the USB drive. Moving forward, the OptiSigns app will automatically start with the TV and check for updates on its own.

2) Installation from server:

On the TV, access the settings menu by pressing the configuration wheel icon on the remote controller.

Navigate to: EZ Setting → SI Server Setting

Select SI Server Setting

  • Set ‘Fully Qualified Domain Name’ to ‘On’.
  • Then enter https://links.optisigns.com/lg into the input field.
  • Set the ‘Application Launch Mode’ to ‘Local’.
  • Set the ‘Application Type’ to ‘IPK’.
  • Finally, click ‘Local Application Upgrade’ -> ‘REMOTE’.

Confirm your intent to install the application.


If the FQDN URL is misspelled, you will see an error message and need to modify the URL.

If the FQDN URL is correct, you will see a confirmation message confirming the upgrade has been completed.

After that, power off and then power on the TV.

When the TV comes back up, you will see it's updating:

After the update is completed, it will display this message:

The OptiSigns app will automatically start, displaying the pairing code.

Begin pairing on app.optisigns.com and assign content.

Moving forward, the OptiSigns app will be automatically started with the TV and will also check for updates automatically.

Batch installation from the server URL with settings from a USB drive:

Instead of typing in the URL and changing settings for each device, you can create a USB drive for reuse on many screens.

1) Create a file named 'scap_installation.json' on your computer with this content:

 
{
“serverIp” : “0.0.0.0”,
“serverPort” : 0,
“secureConnection” : false,
“fqdnMode” : true,
“fqdnAddr” : “https://links.optisigns.com/lg”,
“appLaunchMode” : “local”,
“appType” : “ipk”
}

2) Copy this file into the root of the USB drive.

3) Insert the USB drive into the device and start/reboot it.

4) Once the installation finishes, restart the TV, and the OptiSigns app will AutoStart.

To check which LG WebOS Signage firmware version is installed on the device:

  • Enter the settings menu (press the config wheel icon on the remote).
  • Navigate to 'General' -> 'System Information'.

To upgrade the LG WebOS Signage firmware on the device:

If you are running WebOS 4.1 or older, you may need to upgrade your firmware for the device to play OptiSigns apps like Weather, Social Media, etc.

Obtain the latest firmware file (.epk) from the LG website. Feel free to contact us or LG for assistance if needed.

Create a folder named 'LG_MONITOR' at the root of your USB drive.

 Copy the new firmware .epk file into it.

Insert the USB drive into the TV's USB port.

The update menu will automatically appear.

Click on 'Update' and wait until the process finishes.

Copy config from 1 device to another:

You can create a USB drive config to replicate settings from one device to another, including WiFi, OptiSigns app, time zone, etc. This will save you time if you have many devices to set up.

  • Enter the settings menu (press the config wheel icon on the remote).
  • Insert a USB drive into your device.
  • Navigate to 'Ez Setting' -> 'Setting Data Cloning'.
  • On the first device, push 'Export Setting Data'.
  • On the other devices, push 'Import Setting Data'.

 

If you have any specific questions about a particular setting, questions, concerns, or any feedback about OptiSigns, feel free to reach out to our support team at support@optisigns.com