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      Enabling Lock Down Mode on Touch Screen Devices

      Lockdown mode is essential for ensuring users only interact with the intended content without interfering with any OptiSigns settings on your device.

      This guide will walk you through enabling this mode for the OptiSigns app on various devices and their limitations.

      In this article:

      What Lock Down Mode Does

      • Hides the side menu, the close, and the sizing buttons.
      • Prevents users from exiting the OptiSigns app or making any changes to your setup.
      • Minimizes user interaction with the OS if they can exit the app.

      Note:  This will differ depending on the device used. Please see the device limitations below.

      How to Turn On Lock Down Mode

      1. Open the OptiSigns portal and go to the Screens page
      2.  Click Edit Screen on the preferred screen.
      3. Open the Advanced section, and expand the More settings.
      4. Next to Lock Down, click the Activate button.
      5. Confirm you'd like to Activate.
      6. Set an unlock password when prompted.
        • This password allows you to unlock the device.

      7.  Click Save at the bottom of the Edit Screen pop-up.

      The device is now in lockdown mode.

      How to Turn Off Lock Down Mode 

      In the OptiSigns Portal

      1. Open the OptiSigns portal and go to the Screens page
      2.  Click Edit Screen on the preferred screen.
      3. Open the Advanced section, and expand the More settings.
      4. Click "Deactivate" on the right side of the Edit Screen pop-up.

      On the Device Level

      1. Tap on your screen 6 times, and a pop-up window will appear.
      2. Enter the unlock password.
      3. The device is now unlocked. 

      Based on your device, the location you must tap may be in a specific area.

      Note: If you unlock the app and then exit it, once you reopen the app, it will be in lockdown mode again.

      Lock Down Mode by Device

      OptiSigns Android Player

      Recommended Device

      When using an OptiSigns Android Stick, the OptiSigns app is:

      • Completely Locked Down: Users can only interact with the content being displayed on the screen.
      • Side Menu Inaccessible: Users cannot open the OptiSigns side menu, exit the app, unpair the screen, or mess with the device

      Due to OS-level control with the OptiSigns Android Stick, this method provides the most cohesive lockdown. 

      Limitations

      • Setting Up Your Screen: You will need to use either our OptiSigns portal or Mobile Admin App to set up your screen with content before locking it down. 

      Windows Devices

      You will need to disable edge swipe to prevent users from swiping out of the application. Instructions on how to do this may differ based on your device. (Through your device's Local Group Policy Editor, Registry Editor, etc.).

      Once done, a Windows device in lockdown mode will be:

      • Completely Locked Down: Users can only interact with the content being displayed on the screen.
      • Side Menu Inaccessible: Users cannot open the OptiSigns side menu, exit the app, unpair the screen, or mess with the device.

      Limitations

      • Keyboard and Mouse Required: A mouse is needed to access the deactivation window. Click on the uppermost top part of the screen six times with a mouse to deactivate. Then, use a keyboard to type in the password.

      Android Tablets and Devices

      When using lockdown mode on an Android tablet:

      • Locks Side Menu: This prevents users from accessing the OptiSigns side menu, thereby blocking the ability to unpair the device, change its orientation, and alter other specific device settings.
      • Enhance Security and Usability: It is recommended to enable the "Keep Awake" feature, which ensures the screen remains on even if users attempt to turn it off.

      Limitations

      Since we lack permission on the device, we can't pin the OptiSigns app or run it in single app mode. We recommend using Android MDM software, which usually works with major hardware manufacturers and has the necessary permissions to pin the OptiSigns app.

      • Exit the App: Users can still exit the OptiSigns app.
      • Navigation Bar is Accessible: The device navigation bar remains accessible so users can make changes at the device level and escape the app. Steps can be taken to minimize or limit the navigation bar depending on the device. 

      OptiSigns Pro Player

      To fully lockdown the OptiSigns Pro Player, you will need to follow these additional steps:

      1. Open Extension Manager on your Pro Player.